ADMINISTRATION
Administrator: The Administrator is responsible for the overall leadership and daily operations of the facility, ensuring high-quality resident care, regulatory compliance, and financial performance. This role oversees staff, manages budgets, and ensures adherence to federal, state, and company policies. The Administrator works closely with clinical leadership to maintain standards of care, improve resident satisfaction, and support a positive work environment.
Assistant Administrator: The Assistant Administrator works closely with the Administrator to support regulatory compliance, staff development, resident satisfaction, quality improvement, and overall facility performance. This role assists in coordinating department operations, promoting exceptional resident care, and ensuring a positive environment for residents, families, and team members. Strong leadership, communication, and organizational skills are essential.
Administrator in Training (AIT): The Administrator in Training program provides hands-on experience in nursing home operations, resident care, team leadership, and regulatory compliance. Work alongside experienced leaders as you build the skills needed for a rewarding career as a Nursing Home Administrator.
BOM: The Business Office Manager oversees all financial and administrative operations within the nursing facility to ensure accurate billing, regulatory compliance, and efficient office management. This role supports residents, families, and staff by managing accounts, insurance processes, and financial records.
BOA: The Business Office Assistant supports the daily operations of the facility’s business office. This role assists with billing, accounts receivable, resident accounts, and administrative duties to ensure accurate financial records and excellent customer service for residents and families.
Receptionist: The Receptionist serves as the first point of contact for residents, families, and visitors, providing a welcoming and professional environment. This role is responsible for answering phones, greeting guests, directing inquiries, managing mail and deliveries, and supporting administrative tasks. The Receptionist ensures smooth front-desk operations while maintaining confidentiality and delivering excellent customer service.
Human Resources Coordinator: The Human Resources Coordinator supports daily HR operations within the facility, including recruitment, onboarding, employee relations, and compliance. This role assists with hiring nursing and support staff, maintains personnel records, coordinates orientation, and ensures adherence to healthcare regulations and company policies. The HR Coordinator serves as a key resource for employees, promoting a positive work environment while maintaining strict confidentiality and professionalism.
Admissions Coordinator: The Admissions Coordinator manages the intake and admission process for residents. Serves as the primary point of contact for prospective residents and families, guiding them through requirements, paperwork, and facility services. Works closely with nursing, medical, and administrative staff to ensure appropriate placement, verifies insurance coverage, and ensures compliance with admission standards while providing a smooth, supportive transition into the facility.
Marketing Specialist: The Marketing Specialist is responsible for promoting the facility’s services, building community relationships, and supporting census growth. This role develops and implements marketing strategies, manages digital and print communications, coordinates events and outreach efforts, and collaborates with admissions and leadership teams to attract residents and strengthen the organization’s brand presence in the community.