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To better serve the community, Since February 1st of 2016, Heritage Hall in Blackstone has become a member in two Coalitions and one Consortium on Aging.
SHARE Coalition: To develop innovative strategies to improve patient transitions between care and community settings, improve quality of care, and reduce avoidable hospitalizations for high-risk patients. To identify and improve barriers which occur between facilities related to practices impacting patient care and community medical collaboration.
SRTC - Southside Regional Transitions Coalition: To develop innovative strategies to improve transitions of patients between the inpatient hospital setting and other care settings. Collaborating with VHQC (Virginia’s CMS Quality Innovation Network-Quality Improvement Organization- QIN-QIO).
The Consortium on Aging: The Consortium on Aging comprises individuals, organizations, faith communities, nonprofit businesses and corporations interested in promoting positive aging and addressing the needs of our aging community.
Roanoke, Va. - American HealthCare, LLC, the Roanoke-based management company for 17 Heritage Hall Healthcare and Rehabilitation Centers throughout Virginia, announced the promotion of Chad Isabelle to Vice President of Operations.
Chad Isabelle has been a member of the American HealthCare team since May of 2009. By December of that year, Isabelle became the Administrator of Heritage Hall Nassawadox, where he supervised daily operations of 145 residents and 130 employees. Isabelle’s passion for delivering quality care was evident, and under his direction, the facility won multiple performance awards, the AHCA Bronze Quality Award, and the 2013 President’s Award for Facility of the Year.
Chad’s outgoing personality and positive attitude is essential in the work he does to increase the quality of life for residents. “My goal is to improve our residents quality of life so much that they say, ‘If I ever need the services of a nursing home, I want to go to Heritage Hall’.” Chad strives to do this by providing residents with ample opportunities to participate in events and activities inside, and especially outside, of the nursing home.
Before graduating from James Madison University in 2009, with a major in Health Services Administration and a minor in business, Chad Isabelle served in the US Army for eight years.
About American HealthCare LLC
American HealthCare, LLC, manages 17 Heritage Hall Healthcare and Rehabilitation Centers across Virginia, providing a wide range of series to their communities. Each facility offers short-term rehabilitation, intermediate care, long-term care and many other levels of care. Our mission statement defines us best: “Our family exists to care for yours.” To learn more, please visit www.heritage-hall.org.
Heritage Hall Residents Best Part of Job for Ratliff
Few people are lucky if at any point in the span of their work life they find a career that seems to have been destined for them.
At age 33, Buchanan County native Brandon Ratliff has already experienced that feeling of destiny, or as he refers to it, the feeling of being blessed, to hold the position of administrator of the Heritage Hall nursing home facility at Slate Creek.
Derrick Kendall, administrator of Heritage Hall Blackstone, received the VHCA Nursing Facility Administrator of the Year Award for outstanding statewide leadership and for significant contributions to long-term care administration.
“These awards reflect the outstanding professionalism and care our residents can expect at Heritage Hall facilities across Virginia,” said Tommy East, president and CEO of American HealthCare, LLC, which operates 16 facilities under the Heritage Hall brand. “The awards are given to the best of the best in Virginia long-term care and we’re proud of their achievements and their focus on our residents and their families.”
The persons whom we call friends and the organizations that we belong to are usually a good indicator of who we are or what we aspire to be. Some people might call these relationships character building. Character building usually begins at home and becomes a finely honed skill in places like church, school and military service. General Dwight D. Eisenhower once stated that character was “everything in leadership” but real character was basically “integrity”.
Throughout the years, military service has become a gristmill for “character building” where men and women are placed in difficult to almost impossible circumstances yet triumph over their circumstances. The concepts of character and integrity are interwoven throughout a service member’s career whether they serve 3 years or 33 years. The idea of sacrificing one’s personal needs for the greater good for all isn’t a new concept. If you don’t believe that ask former combat veteran and American Legion Post 56 member Chad Isabelle.
A 2002 graduate of Phoebus High School in VA; he enlisted in the Army infantry directly out of school. Isabelle later served in both Iraq and Afghanistan during some of the heaviest years of fighting. During his 8 years of service he attained the rank of Specialist and Team Leader and earned the prestigious Combat Infantry Badge. The CIB is an honor that is presented for performing duties while personally present under enemy fire and the individual receiving this distinction had to be engaged in active ground combat and exposed to direct fires by the enemy. This is an impressive achievement for a young man whose goal was to complete his Army career and enter the field of health sciences to help people in need.
However, Isabelle’s accomplishments did not end there. He was also the recipient of 2 Army Commendation Medals for his decisive actions in combat. His first one was for protecting and saving dozens of fellow Soldiers lives after he discovered an Improvised Explosive Device (IED) attached to multiple IED’s that essentially formed what is called a “daisy chain”. He received his second medal for his heroic actions during a fire fight that caused him to expose himself to enemy fire while he led his unit out of an ambush. To talk to Isabelle one would expect a “salty” or opinionated person who is jaded by the horrors of war but instead you find a young man filled with hope, hard work and optimism. Much of this outlook can be attributed to that fact that Isabelle was born into a military family in Pensacola, FL and grew up on bases along with his 2 older sisters. Not one to sit around and feel sorry for himself, he took several college courses during his combat deployments in order to obtain his BS in Health Services Administration from James Madison University. He laughingly jokes that his degree took 7 years to complete due to his military service. Isabelle stated that he plans on starting work on an advanced degree and this time there’s no worries about “incoming fires”.
Isabelle is currently the Administrator at Heritage Hall in Nassawadox and the care and concern he has shown his clients and staff demonstrates the leadership qualities born of harder times in faraway places . During the course of this interview Isabelle spoke about the integrity of being responsible for your own actions through self-discipline and accountability. He said that real character is doing the right thing when no one was watching you and he tries to instill that same concept to his staff at Heritage Hall. What we expect out of life and what we get are sometimes two very different outcomes; yet through the grace of God, family and friends we continue to move along. During this Year of the Veteran at the American Legion Post 56, Isabelle’s military record and service to the community stand as a shining example of what America’s current veterans look like today. As WW II General Lucian K. Truscott said ”reputation is what you think you are and character is who you are”.
Post 56, Cheriton, VA
A detailed report of results from Heritage Hall-Brookneal can be found at http://health.usnews.com/best-nursing-homes/area/va/heritage-hall-brookneal-495242.
Health Inspections – The health inspection rating contains information from the last three years of onsite inspections, including both standard surveys and any complaint surveys. This information is gathered by individuals who go onsite to the nursing home and follow a specific process to determine the extent to which a nursing home has met Medicare’s minimum quality requirements.
Staffing – The staffing rating has information about the number of hours of care on average provided to each resident each day by nursing staff.
ABOUT American HealthCare LLC
On Thursday, February 26th Jermon Bushrod of the Super Bowl winning New Orleans Saints returns to his hometown and visits with residents at Heritage Hall - King George. Bushrod is the starting Left Tackle and is in his fourth year in the league. Click here for the entire story.
Nursing homes -- more accurately referred to as skilled nursing and rehabilitation facilities -- are no longer places where only the elderly or disabled turn to when there is no hope of recovery.
The care that the modern skilled nursing facility offers is becoming increasingly more medically complex, providing a much wider variety of care services than ever before.