Our family exists to care for yours.

FAQ

How do I decide what kind of care is right for my loved one or me?

Because senior care options vary widely, the choices can be overwhelming to navigate. You’ve already started the correct process by researching the options available to you, planning ahead, and including everyone who should be involved in the decision-making process.

What distinguishes Heritage Hall Nursing and Rehabilitation facilities from other post-acute providers?

Heritage Hall opened its first Virginia facility more than 35 years ago with a simple vision: to provide exceptional medical care in a friendly, family-oriented culture. We take pride in our experienced staff, our exceptional leadership and our unique company culture. We provide post-acute skilled nursing and rehabilitation following a major hospitalization. We have an unparalleled 31-day average in transitioning patients from hospital to home. Our patients develop maximum strength, mobility and function so that when they return home, they stay home.

What is the process for selecting therapy services or “rehab” when I am leaving the hospital?

Talking with and touring the facilities suggested by a healthcare provider will help determine which one will best meet your requirements. If Heritage Hall isn’t on your recommendation list, you can request us by name. If you are told one of our facilities is full, please check with us directly because room availability changes on a daily basis and your doctor or social worker may not be aware of an opening.

Who determines what types of therapy services are needed?

Your physician, in consultation with the licensed therapy staff at the rehab center you choose, develops a rehabilitation plan to optimize your recovery.

Why should I come to a facility for therapy instead of doing therapy at home with home health?

With home health care, a therapist will come to your home at a specified time 2 to 3 times per week with the average treatment lasting 45 minutes. At our facilities, patients receive therapy up to 6 times per week and up to 3 hours per day, depending on individual needs and activity tolerance. Aside from having speech, occupational and physical therapists under one roof, licensed nurses are just down the hall if you need pain management or experience a medical emergency during your therapy session. We also provide therapy based on your schedule. If a patient can only tolerate limited therapy in the morning or is not feeling well our therapist can return later to provide treatment. We won’t interrupt your lunch, your nap, or your favorite TV show because it’s simple for us to come back at any time in the day that is convenient for you. The equipment in our facilities also surpasses any portable device a home care therapist can carry with them. 

I'm caring for my loved one, but something has come up and now I need someone to take care of them while I am unavailable. Can Heritage Hall help?

Our facilities offer respite and short-term stay programs that enable home caregivers to take vacations or attend to needs at work or home. Your loved one will receive quality care in a comfortable and pleasant environment, surrounded by many opportunities to participate in activities and make new friends. Please contact the Director of Admissions at one of our facilities for more information.

How do I know if my loved one needs extended care and not just short-term care?

If your loved one requires help with daily activities such as eating, getting dressed, bathing, and using the bathroom, Heritage Hall may be the best place to have all their needs met. Talk with their doctor, their healthcare team, family members, and close friends to judge whether extended care is the best option. An evaluation, which can be conducted by a social worker at the hospital or in your community social services office is required if Medicaid is expected to contribute to the cost of the care. This evaluation is called a UAI. 

Does admission into Heritage Hall require a physician's order?

Admission to Heritage Hall does not always require a physician’s order, but the order is a condition of payment for Medicare or Medicaid. Respite care can be provided and paid for privately without a physician’s order. Families usually work with their doctor to decide the right time to admit a loved one into an extended care facility. Several factors including age, diagnosis, medical history and abilities of the primary caregiver play a part in that decision. Other times, the patient is admitted following a hospitalization for a short-term stay. Ultimately, though, the decision to enter Heritage Hall rests with the patient and the family.

Who pays for the care received at Heritage Hall?

Most of us don't think about how to pay for care until the need arises. When you visit Heritage Hall, ask to speak with the Director of Admissions. They can help you determine which short-term or extended care benefits your loved one may qualify for. Here are some options:
  • Medicare benefits are available to millions of Americans, including those over age 65 and some people under 65 who are disabled or suffer from permanent kidney failure. Visit Medicare’s website for more information.
  • Medicaid is an option for eligible low-income patients in need of an extended period of nursing care. Please visit the Medicaid website for more information.
  • Many insurance companies and employers now offer long-term care insurance.
  • Veterans benefits are available at some nursing homes through the Department of Veterans Affairs.

For additional information visit our Medicare/Medicaid page.

What are the different levels of care available from Heritage Hall?

Heritage Hall facilities provide short-term skilled nursing and rehabilitation care for those who are recovering from illness, injury or surgery, but plan to return home. We also provide extended care to people who need medical support and supervision that can no longer be provided at home. All of our facilities provide temporary respite care. We also accept patients needing hospice care and we partner with Hospice agencies. Some of our facilities also provide specialized units for Alzheimer’s and dementia patients. 

Can I come for a tour of Heritage Hall?

We always welcome families and potential patients and residents into our home and encourage you to call your local facility to arrange a tour. We can accommodate your schedule because we're open 24 hours a day, 7 days a week.

What types of safety measures are in place for residents who may wander? 

Part of the admission process is to evaluate the resident for a risk of wandering. If our care team determines that a resident may have a tendency to wander, their care plan will include interventions. In some instances, the resident wears a bracelet-type device and an alarm system alerts the staff if the person tries to leave the building. Some of our facilities feature locked specialized dementia units with enclosed courtyards so that every resident can enjoy the outdoors. This type of courtyard is either enclosed by the building's exterior or a safety fence blocks the exit. We encourage our residents who tend to wander to participate in activities to keep them focused on an agenda.

Can my loved one bring furniture from home for their room at Heritage Hall?

Residents may bring some personal items as long as they are approved and do not compromise the recovery period. Personal items that you can bring may also vary based on the kind of room you are in. 

Is cable television available?

Resident room connections are available in the locations that offer cable television service. There may be a fee attached at some facilities. Check with your local admission office.

Do you offer telephone services for residents?

Residents may have private telephone service in their rooms, but the expense of the connection and the monthly bill may be charged to the resident. Check with your local admissions office. Also, each facility has a dedicated private area for the resident to use the phone as needed.

How are roommates assigned in a semi-private room?

Before you or your loved one is accepted for admission into a nursing home, our Social Services Director will try to locate a room with someone who either shares interests or has a similar background.

How often can I visit my loved one in the nursing home?

Our home is open 24 hours a day, 7 days a week, and you are always encouraged to visit. However, it's important to consider your loved one’s health needs.

Will I be involved in the development of my loved one's care plan?

Yes, the development of each program involves the resident, his or her family, and the Heritage Hall team. Family members are also encouraged to participate in their loved one's regularly scheduled planning meetings.

Are therapy services covered under Medicare?

Therapy services are covered under Medicare if all eligibility and coverage requirements have been met. Please refer to Medicare/Medicaid page and links for more information. 

Who do I call with questions?

Please call our facility number and you will be directed to the correct person to answer questions concerning care issues for you or your loved one. You may also contact the Administrator or the Director of Nursing.

Are couples allowed to live in the same room together?

Yes, we often have couples living in the same room as long as it is safe.

Are home visits encouraged?

Yes, Medicaid recipients are allowed 18 days a year for LOA (vacation with family, holidays, etc,). Medicare residents can go out overnight but it is discouraged because Medicare may question the need for in-patient skilled care if they are able to be away overnight.

Do you have a barber/beautician on-site? 

Yes.

What skills do you emphasize in short-term care?

We stress basic daily living skills. They include eating, dressing, bathing and toileting, grooming and going from sitting to standing.

What therapies do short-term patients receive?

Patients go through highly interactive therapies that enhance their recovery process, such as:
  • Physical therapy - Increases mobility and relieves pain. 
  • Speech therapy - Treats speech and swallowing disorders following a stroke. 
  • Occupational therapy - Improves a patient’s ability to perform daily living skills.

What role does your dietician play?

Because the relationship of food to healing is so critical, we:
  • Use the skills of a Registered Dietician to plan three nutritious meals a day plus snacks. 
  • Customize patients’ nutrition plans, as we customize their therapies. 
  • Use individualized menu cards to track their food preferences and needs.

I’m worried about the costs. How can you help?

We deal with financial issues every day. We help:
  • Coordinate benefits so you get all the help you’re entitled to.
  • Deal with primary and supplemental insurance companies, Medicare and Medicaid.

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