American HealthCare, LLC is the management company for the 16 Heritage Hall Healthcare and Rehabilitation centers across Virginia. The relationship between American HealthCare and Heritage Hall is seamless and driven by the goal to provide the best care possible to residents and therapy patients and be a leading employer in the Long Term Care industry. The resource center for American HealthCare is located in Roanoke, VA with a large training facility where Heritage Hall Administrators and staff come for continuing education and other business meetings. With 16 facilities and a resource center there are many benefits that many smaller organizations and chains do not have. What does this mean to you or your family member? With the resources from American HealthCare, LLC and the team at Heritage Hall Healthcare and Rehabilitation Centers you will get the best possible care.
Ted Alan LeNeave
President and Chief Executive Officer
Ted LeNeave was invited to join American HealthCare as the senior vice president and chief operating officer in 2002. He was promoted to president and CEO in September 2005. Since joining AHC, he has helped increase revenue to bring the company to its most successful years, both clinically and financially.
As president and CEO for the company, he is responsible for managing operations of the company, maximizing quality of care and revenue, maintaining corporate integrity and working with the rest of the leadership team to meet the needs of staff and residents.
As a licensed nursing home administrator, LeNeave trulyunderstands the positions of each of his facilities. He uses a unique blend of ingenuity and cleverness to establish targets and assist in problem solving.
Nationally recognized by his achievements, LeNeave is a regular presenter at business and healthcare seminars. He is the chairman of the Virginia Board of Long-Term Care Administrators and the immediate past chair of the Virginia Health Care Association. He received a bachelor’s degree, summa cum laude, in health services management from Norfolk State University.
Robbie Dalton
Chief Financial Officer
Robbie Dalton started with American HealthCare as the Vice President of Business Office Services in 2006. As VP of Business Office Services Robbie is responsible for overseeing and analyzing facilities to ensure each is in compliance with company goals/policies and state and federal billing requirements as well as managing AHC’s accounts receivable. In 2008 Robbie became the VP of Finance and Treasurer. In this role Robbie leads the accounting department and successfully manages AHC’s cash flow, projections and budgets as well as continuing his oversight of business office operations. In August of 2011 Robbie was promoted to Chief Financial Officer and will be a key member in the strategic planning and growth of American HealthCare, LLC.
Before joining AHC, Robbie gained 10 years experience in various financial positions including commercial mortgage lending and as a consultant for a large long term care company.
Robbie received a bachelor’s degree in finance from Virginia Tech. He has continued his education
by taking classes in long term care procedures and CFO strategy and valuation. He serves
on the Payment for Services and Education Committee for the Virginia Healthcare Association.
Tommy East
Chief Operating Officer
Tommy East is the Chief Operating Officer for American HealthCare. East uses his experience and understanding of long-term care to assist facilities in becoming successful and a leader in their area.
He is a native of Salem, Virginia, and began his career in longterm care in 1981. In 1989 East received his Administrator License and was the Administrator at a 327-bed facility, as well as the Vice President of Assisted Living and the Vice President of Administration. East also worked several years as the director of operations for a home health and hospice company.
He attended Salem High School and is a graduate of Roanoke College. He is married to his wife Lori and three children, Karlyn, Anna, and Eliza.
Lisa Toti
Chief Administrative Officer
As the Chief Administrative Officer, Lisa Toti is responsible for payroll, compensation and benefits, employment law compliance, retention, employee relations, performance management, organizational development, and IT. She works closely with the president of American HealthCare to ensure employees are compensated appropriately throughout the state.
Toti has over 10 years of experience working in human resources. Her work to develop programs and manage all human resources functions has been filled with successes and advancements. She began at AHC as the director of human resources in 2001, and she was promoted to vice president of human resources one year later and then promoted to Chief Administrative Officer in August of 2011.
Toti earned a bachelor’s degree in economics from the University of Virginia. She also earned a minor in psychology while pursuing her economics degree.
Jane Pendergrass
Vice President of Operations
Jane Pendergrass was hired as a Resource Administrator in early 2008 and was promoted to Vice President of Operations for the Central region in late 2008 and is currently over the Southwest facilities. Jane is ready and available to help anyone with her knowledge of the Health Care industry.
Jane began her career in Health Care and has been involved ever since. She started working with hospitals and community clinics and then received her degree in Health Care Management from the Medical College of Virginia/Virginia Commonwealth University,Richmond, VA with High Honors. Since obtaining her degree in 1980 Jane has been licensed and worked uninterrupted as a Nursing Home Administrator in Virginia, North Carolina and Tennessee.
Jane has served on several committees for Virginia Health Care association, but primarily the Nurse Scholarship Committee over the last 15-plus years.
Greg Dowdy
Vice President of Operations
Greg Dowdy joined our American HealthCare team in August of 2011. Greg is responsible for our facilities in the Eastern Region. In this position, he directs their overall operations and acts as a resource for each of our on-site Administrators. Greg has almost 30 years of health care experience, serving in the past as a chief operating officer and administrator at a 373-bed facility. He has been a licensed Nursing Home Administrator since 1985 and a Nursing Home Preceptor since 1988.
Greg’s passions are quality service and team building. He has served as a Senior Examiner for the American Health Care Association's National Quality Award Program for nine years, multiple times as team leader. Team building and teaching are two strong passions of Greg’s. He attended the first ever Disney Institute training designed specifically for health care in Orlando, Florida. Starting in 1985, Greg designed a CNA career ladder that has received national media attention. This project helps bring career opportunities to those providing the backbone of care in our industry, our CNAs. Greg firmly believes that a smile, a positive spirit, and discovering each team member’s passion are the key ingredients for quality care.
A native Roanoker, Greg is an honor graduate of Roanoke College. He has been married to his wife and best friend Terry for 32 years. They have a 27-year-old son, Johnathan, two pugs, and a 20-year-old cat. Both Greg and Terry spend their spare time as hospice volunteers and life coaching for young people. Greg, a former newspaper writer, is currently writing his first book.
Lance Long
Vice President of Clinical Services
Lance Long began working at American HealthCare over eight years ago as a regional corporate nurse consultant. Because of his strong leadership skills, he was quickly promoted to the position of vice president of clinical services.
Long is responsible for coordinating all operational services and financial development for 7 facilities. His tactical approaches allow him to provide direction to each department in the facilities.
Prior to working at AHC,Long was a director of nursing for facilities in Virginia and New Mexico. He became interested in nursing during high school, when he was a certified nursing assistant. He continued to work in the healthcare industry in the U.S.Air Force, and he received an associate’s degree of applied science in nursing from New Mexico State University.
James P. Garrett
Vice President of Information Systems and Chief Security Officer
When he joined the company as the vice president of information systems and chief security officer, Jim Garrett overtook the task of upgrading all server operating systems. His comprehension of information technology comes from over 20 years of professional experience, with 11 years in long-term care. He continues to help staff by providing technical support and services in an uncomplicated manner.
Garrett maintains the operations of the company computer hardware and operating software.Furthermore, he upholds security applications and policies to ensure HIPAA compliance. He works closely with application support staff to ensure AHC’s billing and clinical applications meet required government regulations.
Garrett earned a bachelor’s degree in computer science from Radford University. He is also a Microsoft Certified Systems Engineer and a Cisco Certified Network Associate.
Roy W. LeNeave, Sr.
Vice President of Engineering and Plant Services
Roy LeNeave has been the vice president of engineering and plant services for American HealthCare since 1999. In this role, LeNeave oversees capital needs, development, and renovations. He also oversees the Maintenance, Environmental, and Dietary compliance for all of the facilities.
He has 27 years of professional experience, and his determination to complete the finest work continues to persevere. LeNeave serves on the AHCA Life safety Committee. This committee represents the Healthcare industry in drafting legislation. Due to his unrelenting aspiration to help others and his passion for engineering, LeNeave drafted new legislation for locking procedures in Virginia nursing homes, and it was adopted into law on July 1, 2005.
LeNeave is certified by the Commonwealth of Virginia as a Class “A” Contractor. He also holds numerous trade cards and certifications.
James Lee Haines
Chief Compliance Officer
Jim Haines is the chief compliance officer, general counsel, and secretary of American HealthCare, LLC. Haines has more than 16 years of experience with the company, and he is currently responsible for American HealthCare’s compliance program, risk management program, and legal department.
Haines combines his knowledge of legal writing and his compassion for the welfare of others as he supervises the company’s chief privacy officer and the director of risk management.
Prior to joining AHC, Haines worked at the Traveler’s Insurance Company for 14 years, where he provided support with Medicare and Medicaid reclamations and other special projects. Haines received a bachelor’s degree in business administration from Washington & Lee University and a juris doctor degree from Western New England College School of Law. He sits on the board of directors for the University of Science and Philosophy and Roanoke Area Ministries.He is also a member of the American Bar Association, the Virginia Bar Association, the Connecticut Bar Association, and the Health Care Compliance Association.
Brad Dalton
VP of Communications and Public Relations
Brad Dalton started with American HealthCare, LLC in March of 2007 as the Director of Communications. Being new to the Long-Term Care industry created some exciting opportunities as he was able to utilize previous experience to improve AHC internal and external communications. Brad was promoted to his current position as Vice President of Communications in June of 2009 and is now responsible for all communications and marketing, census development, website and social media, and oversees Governmental Relations.
Prior to joining AHC, Brad worked in the food service industry in management and then later as a communicator for restaurants. He received a Bachelors Degree in Marketing from Radford University in 2001. Brad enjoys spending time with his family and participating in outdoor activities.